Howlett & Dickinson Ltd

25 Ashburton Road, Gosforth, Newcastle upon Tyne, NE3 4XN

General Data Protection Regulation (GDPR)

Under EU law the right to privacy & fair processing of personal data are treated as fundamental rights. In the UK these rights have been protected under the Data Protection Act since 1984. The new GDPR’s come into practice on 25th May 2018. This will determine how we manage, protect & administer data in the future and as such we have created a new privacy policy.

GDPR Podiatry

Howlett & Dickinson Ltd podiatrists, as providers of podiatric medical services, are required to record some personal & identifiable information from all patients. This includes name, address, telephone number, date of birth, gender, GP, medical history, medications. This enables us to provide medical health treatment & advice. We will also make a record of any treatment we provide.

All details will be retained using an electronic clinical software system, stored in compliant cloud software. This means that your data is held in state-of-the-art secure UK data centres managed by IOMART, one of the UK’s leading data centre providers. Our supplier is ISO 27001 certified and employs an array of methods to ensure your data is kept safe, secure & accessible, including:

  • An Enterprise class firewall system that prevents unauthorised access to the servers & data.
  • Redundant hardware ensures that failure of a component piece of hardware does not cause loss of access to systems or loss of data.
  • Physical security is provided through 24/7/365 data centre staffing and with CCTV cameras, motion detectors & a secure key fob access system.

We are required to keep adult patient records for 8 years after their last treatment, children’s records under 18 until their 25th birthday, or 26th birthday if the patient was 17 at the conclusion of treatment, and for patients with mental health disorders, we must retain their records for 20 years after their last treatment.

“Your Right to Be Forgotten” cannot override the requirement for medical notes to be held for the above mentioned minimum retention period.

Only with your permission can we use your details to liaise with other medical professions outside of Howlett & Dickinson Ltd, in order to provide you with the best possible care e.g. your GP, other health professionals & health insurance companies.

We will NOT use your information for any other purposes other than providing or promoting our podiatry services to you, except, where permission has been granted, as mentioned above, to liaise with other medical professionals.

Your contact telephone numbers may be used to aid with appointment booking and booking reminders.

Your information will not be sold to any third parties.

You have the right to request a copy of any information we hold about you, this can be obtained by submitting a written request.

If you do not wish this information to be retained, it is with regret that we will be unable to provide you with podiatry care.


This policy provides you with details of how any personal data we collect from our website will be processed.

We collect information about you when you fill in any of the forms on our website i.e. sending an enquiry, signing up for a newsletter, purchasing a product in our shop.

When submitting forms on our website we use third-party software providers for automated data collection and processing purposes, they do not use your data for any other purposes.

When visiting our website Google analytics records what pages you view within our site, how you arrived at our site and some basic information about your computer such as the browser you are using. All of that information is anonymous. For more information about Google Analytics please go to:

Or, opt out if you wish at:

Social Media Buttons

We provide social buttons to enable our users to share or bookmark web pages. We cannot prevent these sites from collecting information about you. To understand how third-party social media sites use information about your activities on our website and the internet, please read their respective Terms of Use and Privacy Policies.

Site Cookies

Cookies are small text files that are downloaded to your computer or mobile device and are harmless to your computer.

They are used on our website and collect statistics about your browser, IP address, general location & operating system & type of device used to view our site. We also use cookies to keep track of contents in your shopping cart to fulfil orders you may place. This all helps to provide you with a good user experience when you browse our site.

We do not use Cookies on our website to collect or record information like your name, address or any of your personal details.

Most web browsers accept the use of Cookies. Unless you have adjusted your browser so Cookies are not allowed, Cookies will be set when you first access the site and accept the “OK Cookies” prompt at the top of the screen.

By browsing our website, you understand that Cookies will be collected from you.

If you have any questions about this privacy policy or your personal data, please write to us at the above address or email to:

We are registered with Information Commissioner’s Office Registration, reference: Z9744280