Howlett & Dickinson Ltd
25 Ashburton Road, Gosforth, Newcastle upon Tyne, NE3 4XN
General Data Protection Regulation (GDPR)
Howlett & Dickinson Ltd podiatrists, as providers of podiatric medical services, are required to record some personal & identifiable information from all patients. This includes name, address, telephone number, date of birth, gender, GP, medical history, medications. This enables us to provide medical health treatment & advice. We will also make a record of any treatment we provide.
All details will be retained using an electronic clinical software system, stored in compliant cloud software. This means that your data is held in state-of-the-art secure UK data centres managed by IOMART, one of the UK’s leading data centre providers. Our supplier is ISO 27001 certified and employs an array of methods to ensure your data is kept safe, secure & accessible, including:
- An Enterprise class firewall system that prevents unauthorised access to the servers & data.
- Redundant hardware ensures that failure of a component piece of hardware does not cause loss of access to systems or loss of data.
- Physical security is provided through 24/7/365 data centre staffing and with CCTV cameras, motion detectors & a secure key fob access system.
We are required to keep adult patient records for 8 years after their last treatment, children’s records under 18 until their 25th birthday, or 26th birthday if the patient was 17 at the conclusion of treatment, and for patients with mental health disorders, we must retain their records for 20 years after their last treatment.
“Your Right to Be Forgotten” cannot override the requirement for medical notes to be held for the above mentioned minimum retention period.
Only with your permission can we use your details to liaise with other medical professions outside of Howlett & Dickinson Ltd, in order to provide you with the best possible care e.g. your GP, other health professionals & health insurance companies.
We will NOT use your information for any other purposes other than providing or promoting our podiatry services to you, except, where permission has been granted, as mentioned above, to liaise with other medical professionals.
Your contact telephone numbers may be used to aid with appointment booking and booking reminders.
Your information will not be sold to any third parties.
You have the right to request a copy of any information we hold about you, this can be obtained by submitting a written request.
If you do not wish this information to be retained, it is with regret that we will be unable to provide you with podiatry care.
This policy provides you with details of how any personal data we collect from our website will be processed.
We collect information about you when you fill in any of the forms on our website i.e. sending an enquiry, signing up for a newsletter, purchasing a product in our shop.
When submitting forms on our website we use third-party software providers for automated data collection and processing purposes, they do not use your data for any other purposes.
When visiting our website Google analytics records what pages you view within our site, how you arrived at our site and some basic information about your computer such as the browser you are using. All of that information is anonymous. For more information about Google Analytics please go to: https://www.google.com/analytics/learn/privacy.html
Or, opt out if you wish at: https://tools.google.com/dlpage/gaoptout
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We are registered with Information Commissioner’s Office Registration, reference: Z9744280